Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse. (Virginia) All other states do not reach nexus thresholds and therefore are sales tax free.
I have a question on my charges.
Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
How long is an invoice / pay later order valid?
Invoice / pay later orders may expire after 30 days if payment has not been completed. If your approval process takes longer, please contact customer service before the 30-day window ends to confirm whether your order can remain open, be updated, or be recreated.Product availability, pricing, and fulfillment timelines may change if payment is delayed.
Custom Shipping Quotes (AK, HI, PR, APO, DPO, US Virgin Islands)
Shipping to AK, HI, PR, DPO, APO, US Virgin Islands = TBD. Complete your order and checkout using the “Invoice for Approval / Pay Later (Quote)” payment option. A representative will follow up with a schedule-rate shipping cost. Rates vary widely based on your order dynamics. You may then decide to proceed with your purchase or cancle at that time. No payment will be processed without prior shipping fee approval.