The DHS Gift Shop offers an invoice / pay later option at checkout for all eligible shop orders. This payment method allows customers to place an order, receive order details, and complete payment later.
This option is useful for customers who want to review their order before payment, coordinate with another purchaser, submit details for internal approval, or return to complete payment when ready.
What is the invoice / pay later option?
The invoice / pay later option allows you to place your order through the shop without paying immediately by credit card at checkout.
After the order is submitted, you will receive order details that can be used for review, approval, purchasing documentation, or payment coordination. Payment can then be completed later according to the instructions provided with your order.
Is invoice / pay later available for all orders?
Yes. The invoice / pay later option is available for shop orders as a standard checkout method.
Customers may use it for in-stock products, bulk items, plaques, awards, gifts, accessories, and other eligible products available through the DHS Gift Shop.
Is this the same as requesting a quote?
In many cases, the invoice / pay later option can function as a practical order quote or order summary.
Instead of emailing a product list back and forth, you can browse the shop, select the items and quantities you need, add them to your cart, and submit the order using invoice / pay later. This creates a clear order record based on current products, options, and pricing shown in the shop.
For custom products, special requests, unusual quantities, or time-sensitive needs, customer service may still need to review details before confirming final availability, production timing, or pricing.
Who should use invoice / pay later?
Any customer may use invoice / pay later when they need more flexibility before completing payment.
This option is especially helpful when you need to:
Review order details before payment
Coordinate payment with someone else
Submit order details for internal approval
Prepare documentation for a purchase card holder
Plan a bulk or office order
Confirm quantities before final payment
Return later to complete payment
Use the order details as a quote-style reference
How do I place an invoice / pay later order?
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Browse the DHS Gift Shop and add products to your cart.
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Review item quantities, product options, and shipping details.
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Proceed to checkout.
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Select the invoice / pay later option.
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Submit the order.
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Review or share the order details as needed.
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Return to complete payment when ready.
Please make sure your order details are accurate before submitting, including product options, quantities, shipping address, and contact information.
Can I use invoice / pay later for bulk products?
Yes. Invoice / pay later may be used for bulk products.
Bulk collection items are made to order and may require additional production time before shipping. You can add bulk items, in-stock products, plaques, awards, and other eligible products to the same cart and check out together using invoice / pay later.
Please review each product description for fulfillment details, customization notes, and quantity information.
Can I add in-stock and bulk items to the same order?
Yes. You can build one cart with in-stock products, bulk items, plaques, awards, gifts, accessories, and other eligible products.
Some products may have different fulfillment timelines. In-stock items may ship faster, while bulk or made-to-order items may require additional production time. Product descriptions will note important fulfillment details where applicable.
Does submitting an invoice / pay later order reserve inventory?
Submitting an invoice / pay later order creates an order record and documents the items and quantities requested. However, product availability may vary until payment is completed and the order is fully processed.
Invoice / pay later orders may expire after 30 days if payment has not been completed. Product availability, pricing, and fulfillment timelines may change if payment is delayed.
For bulk, custom, or made-to-order items, customer service may review availability, production timing, and order details before fulfillment begins.
When does fulfillment begin?
For most orders, fulfillment begins after payment is completed and the order is released for processing.
Bulk and made-to-order products may require additional production time. Please allow the fulfillment window noted on the product page or category page. If your order is time-sensitive, contact customer service before placing your order.
Can I make changes after submitting an invoice / pay later order?
If you need to change quantities, product selections, shipping details, or other order information, contact customer service as soon as possible.
Changes are usually easier before payment is completed and before the order enters fulfillment or production. Once an order is in process, changes may be limited depending on the product type and production status.
Can I pay with a government purchase card later?
Yes. If your office or agency approves the purchase, you may return to complete payment using an approved payment method, including a government purchase card when appropriate.
Buyers are responsible for following their agency, component, purchase card, finance, approval, and purchasing guidance.
Can I use invoice / pay later for personal purchases?
Yes. Invoice / pay later is available as a checkout option for shop orders. However, many personal purchases may be easier to complete immediately by credit card at checkout.
If you are unsure which option to use, contact customer service before placing your order.
What if I need a custom product or special request?
If your order requires custom products, special decoration, unusual quantities, a rush timeline, or additional review, contact customer service for support.
You may also use the shop to build a starting cart with the products you are considering, then contact customer service with your order details and questions.
Important purchasing note
The DHS Gift Shop provides product information, order details, and customer service support. Buyers are responsible for ensuring that all purchases follow applicable agency, component, purchase card, approval, finance, ethics, and purchasing guidance.
If you are unsure whether a purchase is approved for your office, program, or funding source, please check with your approving official, purchase card coordinator, finance office, or other appropriate internal authority before completing payment.
Need help?
Customer service can assist with product questions, quantity availability, order timing, custom requests, and invoice / pay later order support.
Customer Service: 804-708-5168
Hours: Monday–Friday, 9 AM–5 PM ET
Email: forbesorder@cforbesinc.com