How do I create an account?
We now offer the My Account feature, where you’re able to set-up and securely save billing, shipping, and payment details.
Features include:
Features include:
- Order History: You can view past orders, check the status of pending orders, and track shipments.
- Account Information: You can update your personal information such as name, email, and shipping address.
- Password Management: You can change or reset your account passwords to maintain security and manage login credentials.
- Saved Payment Methods: You can securely save payment information for quicker checkout on future purchases.
- Subscription Management: If the store offers subscription-based products or services, customers can manage their subscription preferences, including renewal or cancellation options.
- Returns: You can initiate return requests and track the status of any ongoing return processes.
- Shipping Preferences: You can specify or update your preferred shipping methods or delivery addresses.
1) Click the “My Account / Order Status” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold or shared with any other company and is kept completely private.
Please view our Privacy Policy for more information.
How do I edit my account information?
Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.
How much is my shipping?
Several carbon-neutral flat-rate shipping options are available and automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. During free shipping promotions, free shipping only applies to US contiguous 48 states.
I forgot my password.
Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
How do I return my product?
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.